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Member Satisfaction Survey

We love to know what our members think about the entire Fitness First experience and the survey below gives us great information on where we should focus our energy. Please take a moment to answer each of the questions as honestly as possible. We really appreciate your feedback.

Please note we use this survey to understand the consensus of opinion on the service we offer. If you have a more specific comment to make about Fitness First, click here. (Link to other feedback form).

 
Fitness First Club *
Membership Number *
Telephone Number *
Title *
First Name
Last Name
Gender *
   
1. Do the reception staff make you feel welcome? *
2. Are you satisfied with the condition of the equipment in the gym (including the machines and the televisions)? *
3. Are you satisfied with the condition of the changing room? (including showers and toilets) *
4. Are you satisfied with the cleanliness of the club overall? *
5. Is there usually a member of the fitness team available to assist you if required? *
6. Do your classes run on time as programmed? *
7. Would you recommend the classes you attend to a friend? *
Communication  
8. On your recent visits have you been offered help by the gym staff? *
9. Did any member of staff impress you or help you in particular during your visits? *
if so please give details and name/description of staff member
10. Are you aware of any social/education events taking place in your club? *
11. Have you had an issue that has concerned you in the last month? *
If no go to question 15
12. If "yes" have you made a verbal or written comment about this matter to the club?
If yes go to question 13
If no go to question 15
13. If "yes" did you get a response from the club within a reasonable time period?
If yes go to question 14
If no go to question 15
14. If "yes" were you happy with the response?
If yes go to the comments box
If no go to question 15
If "no" please say why not?
Moments of Truth  
15. Would you say that your club membership provides good value for money? *
16. Is the atmosphere in your club friendly? *
17. Has Fitness First helped improve your personal health & fitness *
18. Do you feel that Fitness First recognises and rewards member success? *
19. On a scale of 1-10 how likely are you to recommend a friend to fitness first? *
with 1 being the lowest, 10 the highest
20. Are there any comments you would like to make about your club?